Privacy Policy

Privacy Policy

This Privacy Policy explains how Retreat Wellness processes personal data when users visit sailphonevanbee.shop, make inquiries, or use related services. It describes the types of information we collect, the ways we use and share it, and the choices available to users. By using the site, users acknowledge that their information may be handled as described in this policy.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Privacy email
[email protected]
Telephone
+973 3687 0406
Mailing address
Road 1233, Block 912 West Riffa
Privacy contact

Use the contact details below for privacy questions, requests, or complaints.

Contact Page
01

How We Use Data

We use personal data to operate the website, respond to inquiries, manage bookings or service requests, communicate with users, process transactions, maintain records, improve site performance, protect against fraud or misuse, and comply with legal obligations. We may also use information to personalize service-related communications and to support internal administration, troubleshooting, and security monitoring.

Processing is limited to operational needs, service delivery, and compliance.
02

Service Providers and Partners

We may share personal data with trusted service providers that support hosting, website maintenance, analytics, communications, booking administration, payment processing, security, and related operational services. These parties are expected to use the information only for the services they provide to us and to protect it through appropriate safeguards. We may also share data with business partners involved in delivering requested services or coordinating guest arrangements.

Service providers receive only the information needed to perform their assigned functions.
03

Legal Disclosures

We may share personal data with courts, regulators, law enforcement, or other public authorities when required by law, to respond to lawful requests, to protect our rights or the rights of others, or to investigate suspected fraud, security incidents, or misuse of the site. We may also disclose information where needed to establish, exercise, or defend legal claims.

We disclose information to public authorities only when legally required or necessary to protect rights.

Depending on the circumstances, users may request access to their personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. Users may also object to some uses of their data or withdraw consent where processing is based on consent. Some requests may be limited where we must keep information for legal, security, or operational reasons.

Available rights depend on the nature of the data and applicable law.

To make a privacy request, users should provide enough information for us to verify identity and locate the relevant records. We may ask for additional details before responding. If a request cannot be fully honored, we will explain the reason where permitted by law.

Requests are reviewed before action is taken to protect account and data security.

We retain personal data for the period needed to provide services, manage records, resolve disputes, maintain security, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to any legal retention duty or legitimate business need.

We keep data only for as long as needed for the stated purpose or legal obligations.

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated. Users should review this policy periodically to stay informed about our practices.

We may revise this policy to reflect operational, legal, or technical changes.
Data category

Data We Collect

We may collect identifiers and contact details, booking or inquiry information, account details if an account is created, payment-related information handled through the relevant payment flow, communication content, and technical data such as device type, browser information, IP address, and usage logs. For a retirement wellness resort context, this may also include preferences or service notes that help us manage stays, requests, and guest support.

The categories of data collected depend on how users interact with the site and services.
Collection source

How We Collect Data

We collect personal data directly from users when they submit forms, make inquiries, request services, or communicate with us. We also receive data automatically through the website, including device and usage information, and from service providers involved in hosting, analytics, security, booking, or payment processing. In some cases, we may receive limited information from business partners or referral sources where this is necessary to handle a request or complete a service.

Information may come from direct submissions, service use, and technical systems.
Cookie type

Types of Cookies

Our site may use essential cookies needed for security, page navigation, and core functions; functional cookies that remember settings or preferences; and analytics cookies that help us understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the operation and improvement of the site.

We use cookies that support site operation, preferences, and basic analytics.
User control

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Some browsers also offer controls for tracking preferences. If cookies are disabled, parts of the site may not function as intended, especially features that rely on session management, security, or saved preferences.

Browser settings and device controls can be used to limit non-essential cookies.